Shipping policy

Shipping & Delivery Policy

Order Processing

Please allow 1–2 business days for order processing before shipment. Processing may take longer during launches, promotions, holidays, or periods of high order volume.

Once your order ships, you will receive a shipping confirmation with tracking information.

Shipping Rates and Delivery Estimates

Available shipping methods and charges are displayed at checkout. Delivery estimates are estimates only and do not guarantee an arrival date.

Carrier delays, customs processing, weather, and other circumstances may affect delivery times.

Shipping Address

Please review your shipping address carefully before placing your order. If you notice an error, contact support@centricwear.com immediately. We cannot guarantee an address change once an order has entered fulfillment or shipped.

Tracking Shows Delivered, but Your Package Is Missing

If your tracking shows “Delivered” but you cannot locate your package:

Confirm that the shipping address on your order is correct.
Check your mailbox, entrances, parcel lockers, reception desk, and other possible delivery locations.
Ask household members, neighbors, and building staff whether they accepted the package.
Contact the carrier for additional delivery details.
Allow 24–48 hours after the delivery scan, as packages may occasionally be marked delivered before arrival. If this time has already passed, you do not need to wait again.

If the package remains missing, contact support@centricwear.com within five days of the delivery scan. Include your order number, tracking number, and details of the steps you have taken.

Responsibility After Confirmed Delivery

Centric is not responsible for loss or theft occurring after the carrier confirms delivery to the correct shipping address, except where required by applicable law.

Carrier tracking showing delivery is part of our delivery evidence. Reports of misdelivery, incorrect items, or Centric fulfillment errors are reviewed separately.

Package Protection

Our protected claim process for packages reported lost or stolen after confirmed delivery is available only for orders that included Package Protection at the time of purchase, subject to the protection terms applicable to that order.

Purchasing Package Protection does not automatically approve a claim or waive the required documentation and verification process.

Required Claim and Investigation Process

For a package marked delivered but reported missing or stolen, complete the following steps in order:

1. Submit a Claim Form

Contact support@centricwear.com to request our Non Receipt of Goods Form. Complete, sign, and return the form with your order details and a list of the missing items.

2. File a Police Report

After submitting the claim form, file a report with your local police department accurately describing the missing package and the circumstances known to you.

You may file online if your local police department offers that option. Report only facts known to you; you do not need to identify a suspect or assert that theft occurred if you do not know what happened.

3. Provide the Police Report

Send our support team a copy of the report, including the report number and the issuing police department. You may redact unrelated sensitive information.

4. Complete Verification

Our team will verify the report with the issuing police department before opening an investigation under this process. We may request additional information or supporting documentation from you or the carrier.

Both the completed claim form and police report are required. Submitting these documents does not guarantee claim approval.

Resolution of Approved Claims

Approved claims for packages marked delivered but reported lost or stolen may be resolved with a Centric gift card or a replacement.

We do not issue refunds to the original payment method for these claims, except where required by applicable law or the Package Protection terms applicable to your purchase.

The available resolution will be confirmed after the investigation and claim approval. Requesting a gift card or replacement does not waive the documentation requirements.

Orders Without Package Protection

Orders without Package Protection are not eligible for the protected claim investigation, gift card, or replacement process for loss or theft after confirmed delivery.

This does not exclude review of confirmed misdelivery, Centric fulfillment errors, or remedies required by applicable law.

Packages Not Marked Delivered

If your package has not been marked delivered and appears delayed or lost in transit, contact support@centricwear.com with your order number and tracking number so we can review the shipment and explain the next steps.

The police report process above applies to packages marked delivered but reported missing or stolen.

Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item, contact support@centricwear.com promptly. Include your order number and clear photos of the items, packaging, and shipping label. Keep the packaging while we review the issue.

These issues are reviewed separately from claims involving packages marked delivered but not received.

Applicable Terms

Claims are reviewed under the policy and Package Protection terms applicable to the order at the time of purchase. Nothing in this policy limits rights or remedies required by applicable law.